shutterstock_421144351

what we stand behind

James Mac Studio Policy

Your appointments are very important to us at James Mac Studio, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.
Since the services are reserved for you personally, a Cancellation fee will be applied.

We require 24-hours notice for cancellation of an appointment.
Less than 24-hour notice will result in a charge equal to 50% of
the reserved service amount.
Failure to commit or “NO SHOW ” clients will be charged 100% of
the reserved service amount upon their next visit. 

studio hours

Our Studio Hours: 9 am to 7 pm Wednesday to Sunday
Closed Mondays & Tuesdays
Last Hair Cut at 7 pm
Last Hair Color Service 6:30 pm
No Highlight service after 7 pm

estimated time frame

Hair Cut Service 1 to 2hrs.
Color Service 2 to 4hrs.
Highlight Service and Color Correction 4 to 9hrs.

payment options

We accept Visa & Master Card applied with a 3% service fee.
We also except AirPay
(Bank to Bank Transfers)  
And Cash is always welcome.

reservations

Please remember to pre- book your next appointment before leaving the studio. If you are planning to make an appointment, we advise you to plan ahead as our appointments are always in high demand.

confirmation

As a courtesy, we will start to confirm your appointments two business days before your appointment date by e-mail, phone call, or text. However, if we cannot reach you, you will have up to 24hrs before your appointment date to confirm. Otherwise, we will have to cancel your appointment. Please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments, and cancellation fees.

rescheduling fee

We recognize that our clients have busy lives, and things just come up that interfere with plans, like your hair appointment with us.
Clients who continue to reschedule or cancel an appointment multiple times are sometimes unaware of the amount of time and energy it takes to move mountains to fit them back into an already busy calendar.
Therefore we have decided to implement a rescheduling fee.
First, time is on us, second time, and thereafter is on you.

Rescheduling fee - ฿1,500-


re-scheduled

Your appointment is essential to us at James Mac Studio, and it is reserved, especially for you. However, we understand that sometimes, schedules adjustments are necessary; therefore, we respectfully request at least 24hr. notice to reschedule or cancel your appointment.
Please understand that when you forget or cancel your appointment without giving us enough notice, we miss the opportunity to fill that appointment time slot, and clients on our waiting list miss the opportunity to receive services.
Our appointments are confirmed 48 hours in advance as we know how easy it is to forget an appointment you booked months ago.
That being said, it is your responsibility to be mindful of your appointment and take the initiative to record your appointment on your mobile device to the calendar application so that you may be punctual.

Less than 24hr. cancelation fee of 50% will be applied based on the amount of the reserved service. 
for example a
hair cut & root color service
is  ฿9,000 - 50% = ฿4,500- 

Please get in touch with us 24hrs before your appointment to avoid
a 50% service fee

timely schedule

Due to the nature of our business and scheduling commitments
to other clients, we must try every effort to stay timely.
We ask our guests to come 15 minutes early before their scheduled appointment time. If you are more than 15 minutes late for your appointment, we will cancel one or more of the services intended for that day.
Canceled Service or Appointment will be re-scheduled based on our availability. 

client satisfaction

Upon leaving the Studio after your appointment, we will acknowledge your satisfaction with the service that we have provided. If, for some reason, you are not satisfied with the service that has been provided, please inform us before leaving the Studio so that we may have the opportunity to correct the issue at that time. However, if you left happy and returned home only to discover that you are not satisfied with our cut or color service, please notify us within 7 days of your visit. Otherwise, any additional changes thereafter on a later date will be considered a new service and are subject to additional fees.

refusal of service

Our professional opinion comes from respect for you and our many years of experience. The moment our clients leave our Studio, our reputation goes with them. Our responsibility is to ensure the best quality service for your hair needs to the best of our ability. We feel it's just as important to focus on the hair quality as much as the client's request for image and style.

We reserve the right to refuse service that other salons have provided continually, at the expense of your hair's health, resulting in prolonged damage and distress to your hair.

We are happy to suggest alternative methods so that we may be able to achieve a far better outcome that is less damaging so that we may be able to correct the past history to move forward to a future of healthy, beautiful hair.

We also reserve the right to refuse service to any client if they continue to neglect appointments, behave ill-mannerly, or disrespect other clients or us.