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what we stand behind

James Mac Studio Policy

Your appointments are very important to us at James Mac Studio, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.
Since the services are reserved for you personally, a Cancellation fee will be applied.

We require 24-hours notice for cancellation of an appointment.
Less than 24-hour notice will result in a charge equal to 50% of
the reserved service amount.
Failure to commit or “NO SHOW ” clients will be charged 100% of
the reserved service amount upon their next visit. 

studio hours

Our Studio Hours: 9 am to 7 pm Wednesday to Sunday
Closed Mondays & Tuesdays
Last Hair Cut at 7 pm
Last Hair Color Service 6:30 pm
No Highlight service after 7 pm

estimated time frame

Hair Cut Service 1 to 2hrs.
Color Service 2 to 4hrs.
Highlight Service and Color Correction 4 to 9hrs.

payment options

We accept Visa & Master Card applied with a 2% service fee.
We also except AirPay
(Bank to Bank Transfers)  
And Cash is always welcome.

reservations

Please remember to pre- book your next appointment before leaving the studio. If you are planning to make an appointment, we advise you to plan ahead as our appointments are always in high demand.

confirmation

As a courtesy, we will start to confirm your appointments two business days prior to your appointment date by e-mail, phone call or text. However, if we are unable to reach you, you will have up to 24hours prior to the date of your appointment to confirm. Otherwise, we will have to cancel your appointment. Please understand that it is your responsibility to remember your appointment date and time to avoid late arrivals, missed appointments, and cancellation fees.  

re-scheduled

We are very understanding when it comes to the unforeseen. However, we ask our clients to understand our schedule is not always capable of being flexible. If you are needing to re-schedule your visit, please be aware that we may not be able to accommodate your request for a specific date and time upon re-scheduling your appointment.

timely schedule

Due to the nature of our business and scheduling commitments
to other clients, we must try every effort to stay timely we ask
our guest to come 15 minute early prior to their scheduled appointment time. In the event that you are more than 15 minutes late for your appointment, we will cancel one or more of the services intended
for that day. Canceled Service or Appointment will be re-scheduled
to the next availability, resulting in a charge equal to 50% of the reserved service amount.

client satisfaction

Upon leaving the Studio after your appointment, we will acknowledge your satisfaction with the service that we have provided. If for some reason you are not satisfied with the service that has been provided, please inform us before leaving. If you left happy and return home only to discover your not satisfied with our cut or color service, please inform us within 7 days of your visit. Otherwise, any additional changes at a later time or date may be subject to additional fees.

refusal of service

Our professional opinion comes from respect for you and our many years of experience. The moment our clients leave our Studio our reputation goes with them. It is our responsibility to ensure the best quality service for your hair needs to the best of our ability. We feel it’s just as important to focus on the hair quality as much as the client’s request for image and style.

We reserve the right to refuse service that other salons have provided on a continual basis, at the expense of your hair's health, resulting in prolong damage and distress to your hair.

We are happy to suggest alternative methods so that we may be able to achieve a far better outcome that is less damaging so that we be able to correct the past history to move forward to a future of healthy beautiful hair.


We also reserve the right to refuse service to any client if they continue to neglect appointments, behave ill-mannerly or disrespectful to us or to other clients.